Refunds and Returns Policy
Effective Date: August 1, 2024
At Camino Chingona, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines the process, conditions, and timeframes for returning products and requesting refunds.
1. Eligibility for Returns
We accept returns of unused, unopened, and undamaged products within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:
- The product must be in its original packaging.
- The product must be unused and in the same condition as when you received it.
- Proof of purchase is required (e.g., order confirmation email or receipt).
2. Non-Returnable Items
The following items are non-returnable:
- Products that have been used, opened, or damaged after delivery.
- Any item not in its original condition.
- Products purchased during special sales or clearance events, unless they are defective or damaged upon receipt.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, the reason for the return, and any supporting details (e.g., photos of the product if damaged).
- Receive Return Authorization: After reviewing your request, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the product.
- Ship the Item: Pack the item securely in its original packaging, include the RMA number, and ship it to the following address: Camino Chingona
P.O. Box 1054
Las Vegas, NM 87701
United States - You are responsible for the return shipping costs unless the product is defective or we made an error with your order.
4. Inspection and Approval of Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If your return is approved, we will notify you via email. If your return is not approved, we will contact you to discuss the next steps.
5. Refund Process
If your return is approved, we will process your refund within 7 business days of receiving the returned item. Refunds will be issued to your original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
6. Refund Amounts
- Full Refund: If the return is due to a defect or an error on our part, you will receive a full refund, including any original shipping costs.
- Partial Refund: If the return is for reasons other than a defect or error, we will refund the cost of the product, minus any shipping fees. Return shipping costs are the responsibility of the customer.
7. Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange a product, please return the original item for a refund and place a new order for the desired product.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damage or defect. We will work with you to resolve the issue promptly, including offering a replacement or refund.
9. Cancellations
Orders can be canceled within 24 hours of placing the order. If your order has already been shipped, it cannot be canceled, and you will need to follow the return process outlined above.
10. Contact Information
If you have any questions or need further assistance with your return or refund, please contact our customer support team:
- Email: aallington.d[email protected]
- Address: Camino Chingona, P.O. Box 1054, Las Vegas, NM 87701, United States
We are here to help and will do our best to ensure your satisfaction.
This Refunds and Returns Policy is designed to be fair and transparent for both you and your customers. Make sure to review and update the policy periodically to ensure it remains compliant with any changes in your business practices or relevant laws